Shipping policy

 

Shipping Policy

Thank you for visiting and shopping with us. Below are the terms and conditions that constitute our Shipping Policy.

1. Processing Time

Orders are processed within the following timeframes:

  • Ready-to-ship items: 1–3 business days

  • Custom or made-to-order items: up to 7 business days

Processing times do not include shipping time. Orders are not processed on weekends or holidays.

If we are experiencing a high volume of orders, processing times may be slightly delayed. We will notify you if there is a significant delay.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Hungary: 1–3 business days

  • European Union: 3–7 business days

  • International (outside EU): 5–14 business days

Please note that delivery times are estimates and may vary depending on the destination and courier.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). Tracking information will be active within 24–48 hours.

4. Customs, Duties, and Taxes

We ship internationally from Hungary.

For orders outside the European Union:

  • Customers are responsible for any customs duties and taxes.

  • These charges are not included in the item price or shipping cost.

  • We are not responsible for delays caused by customs.

5. Shipping Carriers

We work with reliable shipping partners such as:

  • Magyar Posta (regular mail, after the item crossing the border the local postal services takes over. Very reliable tracking number transfers in most countries)

  • DHL

  • GLS

  • Other international courier services depending on destination

6. Incorrect Shipping Addresses

Please ensure all shipping details are correct at checkout.

We are not responsible for orders shipped to incorrectly provided addresses. If a package is returned to us, reshipping costs will be the responsibility of the customer.

7. Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us within 5 days of delivery at katalin.christian@gmail.com.

If applicable, include photos of damaged items and packaging. We will work with the shipping carrier to resolve the issue.

8. Delays

We are not responsible for delays caused by:

  • Customs processing

  • Courier disruptions

  • Weather conditions

  • Incorrect shipping information

9. Contact Us

If you have any questions about your order, please contact us:

Email: katalin.christian@gmail.com
Store Name: MANCSICSI

Thank you for shopping with us! 🎀